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My payment is failing and it says insufficient funds, but I have available funds with my bank, why?

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Our balance checks through plaid require that there is at least 10% over your available bank balance when making a payment. If you're trying to make a payment that is the same amount as what's available in your bank balance, it's possible this is the reason it is failing. 

 

If this isn't the case, please reach out to support@banq.com and we can troubleshoot with you! 

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